Privacy Policy

1. Introduction

Alpine Caravan Services ("we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website acsau.com.au or use our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you:

• Fill out our contact form or enquiry form
• Request a quote for our services
• Book a service appointment
• Contact us via phone, email, or social media
• Subscribe to our newsletter

This information may include:

• Personal Identifiers: Name, email address, phone number, postal address
• Vehicle Information: Caravan make, model, year, VIN (if applicable), and service history
• Payment Information: Credit card details (processed securely through third-party payment providers)
• Communication Data: Messages and enquiries you send to us

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our caravan servicing and repair services
• To respond to your enquiries and provide customer support
• To send you quotes, invoices, and service-related communications
• To process bookings and service appointments
• To notify you about changes to our services
• To improve our website and services
• To send promotional communications (with your consent)

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our website and conducting our business (e.g., payment processors, email service providers)
• Legal Requirements: We may disclose information if required by law, court order, or government request
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred
• With Your Consent: We may share information with third parties when you explicitly consent to such sharing

5. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to:

• Understand and save user preferences for future visits
• Keep track of advertisements
• Compile aggregate data about site traffic and site interactions

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings.

7. Third-Party Links

Our website may contain links to third-party websites and services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the Privacy Policy of every site you visit.

8. Google Services

We use Google services on our website, including:

• Google Maps: To display our business location
• Google Fonts: To enhance website typography
• Google Reviews: To display customer testimonials

These services may collect data according to Google's Privacy Policy. We recommend reviewing Google's Privacy Policy at https://policies.google.com/privacy.

9. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to opt out of marketing communications
• The right to data portability

To exercise any of these rights, please contact us using the contact information provided below.

10. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Customer service records and booking information are typically retained for a minimum of 7 years to comply with Australian consumer law requirements.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on this page and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: